aKross
aKrossInformation Technology
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Service Category

IT Infrastructure & Managed Services

Enterprise-grade IT infrastructure, cybersecurity, and 24/7 managed services that keep your business running at peak performance with zero compromise on security.

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Strategic IT consulting that aligns technology investments with business objectives. Technology audits, digital transformation roadmaps, IT governance frameworks, vendor management, and budget planning for UAE organizations.

Key Features

  • IT infrastructure assessment & audit
  • Digital transformation roadmap
  • IT strategy & governance framework
  • Technology vendor evaluation
  • IT budget planning & optimization
  • ITIL process assessment
  • Cloud readiness assessment
  • Risk assessment & mitigation planning
  • IT policy & procedure development
  • CTO-as-a-Service

Technologies

ITIL v4TOGAFCOBITMicrosoft 365Azure / AWSServiceNowJira Service Management

Our Process

01IT Discovery
02Assessment
03Strategy Development
04Roadmap Creation
05Presentation
06Implementation Support
07Review

Who Is This For?

CEOs, CFOs, and COOs wanting expert technology strategy without a full-time CTO, or organizations planning major IT transformation initiatives.

Complete enterprise networking solutions — LAN/WAN design, WiFi 6 deployment, SD-WAN implementation, firewall configuration, VPN setup, and network monitoring. Cisco, Fortinet, and HPE certified engineers delivering enterprise-grade reliability.

Key Features

  • LAN / WAN design & implementation
  • WiFi 6 / 6E enterprise deployment
  • SD-WAN implementation & management
  • Next-gen firewall configuration (Fortinet, Cisco)
  • VPN setup (site-to-site & remote access)
  • Network segmentation & VLANs
  • QoS configuration for voice & video
  • Network performance monitoring
  • Wireless site surveys
  • Network documentation & diagrams

Technologies

CiscoFortinetHPE ArubaJuniperpfSensePalo AltoSolarWinds

Our Process

01Network Assessment
02Design
03Hardware Procurement
04Implementation
05Testing
06Documentation
07Ongoing Monitoring

Who Is This For?

Businesses building new offices, expanding locations, experiencing network performance issues, or requiring secure remote access infrastructure.

On-premises and hybrid server infrastructure — from rack-and-stack to full data center design. Dell, HPE, and Lenovo server procurement, Windows/Linux server administration, storage solutions, and virtualization. Full compliance with UAE data residency requirements.

Key Features

  • Server design & procurement (Dell, HPE, Lenovo)
  • Windows Server & Linux administration
  • Storage solutions (SAN, NAS, DAS)
  • Server virtualization (VMware, Hyper-V)
  • Active Directory & domain services
  • Backup & disaster recovery
  • Server hardening & patching
  • Performance monitoring & capacity planning
  • Hardware maintenance contracts
  • UAE data residency compliance

Technologies

Dell PowerEdgeHPE ProLiantVMware vSphereWindows ServerLinux (RHEL/Ubuntu)NetApp / Pure StorageVeeam

Our Process

01Requirements Assessment
02Solution Design
03Procurement
04Rack & Stack
05OS & Software Setup
06Testing
07Handover & Monitoring

Who Is This For?

Organizations requiring on-premises or hybrid infrastructure for performance, compliance, data sovereignty, or latency-sensitive workloads.

End-to-end cloud solutions — strategy, architecture, migration, and managed operations on AWS, Microsoft Azure, and Google Cloud. Lift-and-shift, re-platforming, and cloud-native architectures with UAE data residency compliance.

Key Features

  • Cloud readiness assessment
  • AWS / Azure / GCP architecture design
  • Cloud migration (lift-and-shift & re-platform)
  • Infrastructure as Code (Terraform, Ansible)
  • Kubernetes & container orchestration
  • Cloud cost optimization (FinOps)
  • Cloud security & compliance
  • Multi-cloud & hybrid cloud setup
  • DevOps pipeline implementation
  • 24/7 cloud monitoring & management

Technologies

AWSMicrosoft AzureGoogle CloudTerraformKubernetes / DockerAnsibleCloudflare

Our Process

01Cloud Assessment
02Migration Strategy
03Architecture Design
04Migration Execution
05Testing & Validation
06Cutover
07Ongoing Management

Who Is This For?

Organizations migrating from on-premises to cloud, optimizing existing cloud spend, or building cloud-native applications for scalability.

Comprehensive cybersecurity services — from penetration testing and vulnerability assessments to 24/7 SOC monitoring, incident response, and compliance (ISO 27001, NESA, UAE NICS). Proactive threat detection using AI-powered security tools.

Key Features

  • Penetration testing (network, web, mobile)
  • Vulnerability assessment & management
  • Security operations center (SOC) monitoring
  • Incident response & forensics
  • ISO 27001 implementation & certification support
  • UAE NESA / NICS compliance
  • Zero Trust architecture implementation
  • Email security & anti-phishing
  • Endpoint detection & response (EDR)
  • Security awareness training

Technologies

Palo Alto / FortinetCrowdStrikeSplunk / Microsoft SentinelTenable / QualysBurp SuiteMetasploitAzure Defender

Our Process

01Security Assessment
02Risk Analysis
03Remediation Planning
04Implementation
05Testing
06Monitoring Setup
07Ongoing Management

Who Is This For?

Organizations of all sizes needing professional security protection, compliance certification, or incident response capabilities.

ITIL v4-aligned IT service management implementation using ServiceNow, Jira Service Management, or Freshservice. Incident, problem, change, and asset management workflows that improve IT efficiency and user satisfaction.

Key Features

  • ServiceNow / Jira SM implementation
  • Incident management workflows
  • Problem management process
  • Change management & CAB setup
  • Asset & configuration management (CMDB)
  • Service catalog development
  • SLA management & reporting
  • Knowledge base implementation
  • Self-service portal setup
  • ITIL v4 process consulting

Technologies

ServiceNowJira Service ManagementFreshserviceZendeskManageEngineITIL v4Power BI

Our Process

01Process Assessment
02Tool Selection
03Configuration
04Workflow Design
05Testing
06Training
07Go-Live

Who Is This For?

IT departments wanting to professionalize service delivery, reduce MTTR, improve SLA compliance, and demonstrate value to the business.

Authorized IT hardware and software procurement for UAE businesses — laptops, servers, networking equipment, storage, and licensed software. Competitive pricing through direct vendor relationships with Dell, HP, Lenovo, Cisco, and Microsoft.

Key Features

  • IT hardware procurement (Dell, HP, Lenovo, Cisco)
  • Authorized software licensing (Microsoft, Adobe)
  • Hardware specification & recommendation
  • Competitive pricing & volume discounts
  • Asset tagging & inventory management
  • Warranty management & extended support
  • Hardware disposal & data destruction
  • Device management (MDM) setup
  • Hardware-as-a-Service (HaaS) options
  • Same-day delivery in Dubai

Technologies

DellHP / HPELenovoCiscoMicrosoftVMwareVeeam

Our Process

01Needs Assessment
02Specification
03Quotation
04Order Processing
05Delivery & Installation
06Asset Registration
07Warranty Tracking

Who Is This For?

Businesses of all sizes in UAE wanting reliable hardware procurement from a trusted local partner with competitive pricing and professional delivery.

Professional IP CCTV and surveillance system design, installation, and management. HD and 4K camera systems, NVR/DVR setup, remote monitoring, access control integration, and AI-powered analytics (facial recognition, crowd detection, license plate recognition).

Key Features

  • IP CCTV design & installation
  • 4K & HD camera systems (Hikvision, Dahua, Axis)
  • NVR / DVR setup & configuration
  • Remote monitoring via mobile & web
  • Access control integration
  • AI analytics (facial recognition, LPR)
  • Intercom & video door entry
  • Cloud storage & backup
  • Preventive maintenance contracts
  • Municipality permit assistance (Dubai)

Technologies

HikvisionDahuaAxisMilestone XProtectGenetecSuprema Access ControlPoE Switches

Our Process

01Site Survey
02System Design
03Equipment Procurement
04Installation
05Configuration & Testing
06Training
07Maintenance

Who Is This For?

Offices, retail stores, warehouses, construction sites, and residential buildings requiring professional surveillance and access control.

Comprehensive managed IT services with 24/7 monitoring, proactive maintenance, and guaranteed SLAs. Your entire IT infrastructure managed by our certified team — from helpdesk support to network monitoring, security patching, and vendor management.

Key Features

  • 24/7 infrastructure monitoring & alerting
  • Helpdesk (L1/L2/L3) with SLA guarantee
  • Proactive patching & maintenance
  • Backup monitoring & restore testing
  • Security event monitoring
  • Network & server performance management
  • Vendor management on your behalf
  • Monthly IT health reports
  • On-site & remote support
  • Dedicated account manager

Technologies

N-able / ConnectWiseVeeam BackupSolarWindsMicrosoft DefenderFreshserviceTeamViewerAzure Monitor

Our Process

01IT Onboarding Assessment
02Monitoring Setup
03Documentation
04SLA Agreement
05Ongoing Monitoring
06Monthly Reporting
07Quarterly Review

Who Is This For?

SMEs (10–500 employees) without in-house IT teams, or larger organizations wanting to supplement internal IT with specialist managed services.

Comprehensive disaster recovery planning and implementation — from RTO/RPO analysis to automated failover systems, backup architecture, and tested recovery procedures. ISO 22301 business continuity planning for UAE organizations.

Key Features

  • Business Impact Analysis (BIA)
  • RTO / RPO definition & planning
  • Disaster Recovery Plan (DRP) development
  • Automated backup implementation (Veeam)
  • Offsite & cloud backup configuration
  • Failover testing & DR drills
  • ISO 22301 BCP development
  • Replication to secondary site / cloud
  • Recovery runbook documentation
  • Annual DR test & report

Technologies

VeeamZertoAzure Site RecoveryAWS DRVeritasCommvaultVMware SRM

Our Process

01BIA Workshop
02Risk Assessment
03Strategy Design
04Backup Implementation
05DR Site Setup
06Testing
07Documentation & Training

Who Is This For?

Organizations whose operations cannot afford downtime — financial services, healthcare, retail, logistics, and government agencies.

Server and desktop virtualization implementation using VMware vSphere, Microsoft Hyper-V, and Proxmox. VDI solutions, virtual desktop infrastructure, application virtualization, and hybrid cloud integration.

Key Features

  • VMware vSphere / ESXi implementation
  • Microsoft Hyper-V deployment
  • Virtual Desktop Infrastructure (VDI)
  • VMware Horizon setup
  • vSAN storage virtualization
  • vCenter management setup
  • Live migration & high availability
  • VM backup & snapshot management
  • Capacity planning & optimization
  • VMware to Azure migration

Technologies

VMware vSphereVMware HorizonMicrosoft Hyper-VProxmoxCitrixNutanixAzure VMware Solution

Our Process

01Infrastructure Assessment
02Design
03VMware License Planning
04Implementation
05VM Migration
06Testing
07Training

Who Is This For?

Organizations wanting to reduce physical server counts, improve resource utilization, and enable flexible remote working with VDI.

Professional structured cabling, office network setup, and complete IT infrastructure for new office fit-outs. Cat6/Cat6A cabling, fiber optic runs, patch panel installation, rack setup, and end-to-end testing with certification.

Key Features

  • Cat6 / Cat6A / fiber optic cabling
  • Patch panel & rack installation
  • Server room & comms room setup
  • Cable testing & certification (Fluke)
  • WiFi access point deployment
  • IP phone system installation
  • AV & presentation system integration
  • Cable management & labeling
  • TIA-568 / ISO 11801 compliance
  • Handover documentation

Technologies

Fluke DTX / DSX Cable AnalyzersCat6A / FiberCisco / Aruba APsBelden / CommScopePanduitAMP Netconnect

Our Process

01Site Survey
02Cabling Design
03Material Procurement
04Installation
05Testing & Certification
06Documentation
07Handover

Who Is This For?

Businesses fitting out new offices, relocating, or upgrading aging cabling infrastructure to support modern network requirements.

FAQ

Common Questions

Do you offer 24/7 managed IT support in UAE?

Yes. Our NOC (Network Operations Center) provides 24/7/365 monitoring and support from our Dubai operations center. We offer tiered SLA packages with response times from 1 hour to next business day.

Can you help with cloud migration from on-premise?

Absolutely. We handle full cloud migration assessments, planning, and execution for AWS, Azure, and Google Cloud. We assess your current environment, right-size cloud resources, and handle the migration with minimal downtime.

What cybersecurity compliance do you help with?

We help UAE businesses comply with NESA (National Electronic Security Authority), UAE PDPL (Personal Data Protection Law), PCI DSS, ISO 27001, and healthcare-specific HAAD/DHA requirements.

Do you supply hardware as well?

Yes. We're an authorized reseller for Dell, HPE, Cisco, Fortinet, and other major vendors. We handle procurement, configuration, and deployment of servers, networking equipment, storage, and end-user devices.

Begin the Transformation

Engineer a future without compromise.

Schedule a confidential 45-minute strategic consultation with the aKross executive counsel — a thoughtful, non-commercial conversation about your enterprise's next decade.

Reserve a Consultation+971 55 930 0437
Confidential consultation
Executive response within 2 hours
200+ enterprise clients
Sovereign data residency